In that sense an unusual problem case that there is not an actual problem. This case has been discussed in finnish on a finnish gaming forum so the case is somehow familiar. Has anyone else gotten this same e-mail and what have you done so far? Or does anyone else have thoughts about this does this even seen legal or could this be some kind of scam from the casino's side? I am really skeptical about this, and definitely do not want to be involved with anything illegal (money laundering, fraud etc.) However, the sum in question is quite lage and I would definitely be keen on getting it refunded to me, if that is possible. This document explains this issue in further detail and also shows the transactions which I should be refunded for. After this the casino sent me a document which I should forward to my bank (if anyone is interested to take a look, I can show this). I replied to the casino and they asked me my bank account statement which shows the transactions that I have made to their casino from. Still, we want to ensure that everything is legal and we have the customer's best intentions in mind. We understand the customer's concerns and skeptical mindset about the matter. Therefore, the subsequent course of action entails working closely with the customers' banks, and we are ready to provide comprehensive assistance and step-by-step guidance.

Despite our efforts to resolve the issue with the payment system provider internally and directly, they are unwilling to cooperate. We have initiated this process because we firmly believe that it aligns with industry standards and, more importantly, because we genuinely want to assist our customers in recovering their funds.Īs previously stated, the funds did not reach us, and therefore the most appropriate course of action is to return the money to our customers. We are assisting our customers in reclaiming their funds through a chargeback procedure due to issues encountered with the payment system provider involved in processing these payments, which resulted in the funds not being received by us. This is an ongoing process that we are undertaking at Pledoo. On Casino Guru's website, the casino's representative explained this issue further:

I put the e-mail I received as an attachment to this message.

I was wondering if anyone here has played with Pledoo casino and has recently gotten an e-mail from them saying they could be eligible to get a refund of deposits.

Online casino chargeback blacklist